Terms of Service
These terms govern your use of SOOSUNG's services and website. Please read them carefully before using our services.
Acceptance of Terms
By accessing and using this website and services provided by SOOSUNG through its authorized dealers ARAS Developments FZE (UAE) and Dazee Trading QFZ LLC (Qatar), you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use this service.
Definitions
Company References
- "SOOSUNG" - Korean manufacturer of material handling equipment
- "ARAS" - ARAS Developments FZE, UAE authorized dealer
- "Dazee" - Dazee Trading QFZ LLC, Qatar operations
- "We/Us/Our" - Refers to SOOSUNG and its authorized partners
Service Terms
- "Services" - All products, support, and solutions we provide
- "Equipment" - Forklifts, material handling, and warehouse equipment
- "Customer/You" - Individual or entity using our services
- "Agreement" - These Terms of Service and related policies
Services & Equipment
Product Sales
- • New SOOSUNG equipment sales
- • Genuine parts and accessories
- • Custom configurations and specifications
- • Warranty and post-sale support
Technical Services
- • Maintenance and repair services
- • Technical consultation and support
- • Operator training and certification
- • Equipment inspections and safety checks
Digital Services
- • Online quotation and ordering
- • Digital documentation and manuals
- • Remote diagnostics and support
- • Fleet management systems
Ongoing Support
- • 24/7 emergency support
- • Preventive maintenance programs
- • Equipment lifecycle management
- • Upgrade and modernization services
Customer Obligations
Equipment Use & Safety
- • Use equipment only for intended purposes and within specified capacities
- • Ensure all operators are properly trained and certified
- • Follow all safety guidelines and operational procedures
- • Maintain equipment according to recommended schedules
- • Report any safety concerns or equipment issues immediately
Information & Documentation
- • Provide accurate information for service delivery
- • Maintain proper records of equipment usage and maintenance
- • Allow access for authorized service and inspection personnel
- • Keep all documentation and manuals accessible
Payment & Terms
- • Make payments according to agreed terms and schedules
- • Provide accurate billing and contact information
- • Notify us of any changes to account or contact details
- • Comply with all applicable laws and regulations
Warranty & Liability
Equipment Warranty
All SOOSUNG equipment comes with manufacturer's warranty as specified in individual product documentation. Warranty coverage includes:
- • Manufacturing defects and material failures
- • Functional performance according to specifications
- • Repair or replacement at our discretion
- • Exclusions for misuse, neglect, or unauthorized modifications
Limitation of Liability
Our liability is limited to the repair or replacement of defective equipment or services. We are not liable for:
- • Consequential, incidental, or punitive damages
- • Loss of profits, business interruption, or opportunity costs
- • Damages resulting from improper use or maintenance
- • Third-party claims or property damage
Intellectual Property
Our Rights
- • SOOSUNG trademarks and brand names
- • Website content, images, and designs
- • Technical documentation and manuals
- • Software and digital platforms
- • Patents and proprietary technologies
Usage Rights
- • Use materials for business purposes only
- • No reproduction without written permission
- • No reverse engineering of equipment or software
- • Respect third-party intellectual property
- • Report any IP violations to us immediately
Privacy & Data Protection
Your privacy and data protection are governed by our comprehensive Privacy Policy. By using our services, you consent to:
- • Collection and use of information as described in our Privacy Policy
- • Sharing of information with authorized SOOSUNG partners for service delivery
- • Use of cookies and similar technologies for website functionality
- • Communications regarding your equipment, services, and account
Termination
By Customer
- • Cancel services with 30 days written notice
- • Complete payment for delivered services
- • Return any leased or borrowed equipment
- • Comply with any ongoing warranty obligations
By SOOSUNG
- • Immediate termination for safety violations
- • 30-day notice for contract breaches
- • Suspension for non-payment
- • Termination for illegal use or misrepresentation
Governing Law & Disputes
Applicable Law
- • UAE customers: Governed by UAE Federal Law and Dubai Courts
- • Qatar customers: Governed by Qatar Civil and Commercial Law
- • International customers: Governed by laws of customer's primary business location
Dispute Resolution
We encourage resolution through direct communication. For formal disputes:
- • First, attempt good faith negotiation
- • Consider mediation through recognized arbitration centers
- • Final resolution through applicable court systems
- • Customer retains rights under local consumer protection laws
Contact & Updates
Questions About Terms
If you have questions about these Terms of Service, contact your regional representative:
ARAS Developments FZE (UAE)
Email: legal@arasfze.com
Phone: +971 4 887 6602
Address: JAFZA, Dubai, UAE
Dazee Trading QFZ LLC (Qatar)
Email: legal@dazeeqfz.com
Phone: +974 7783 8585
Address: Ras Bufontas Free Zone, Qatar
Terms Updates
We may update these Terms of Service periodically to reflect changes in our services or legal requirements. Material changes will be communicated via email or website notice with at least 30 days advance notice.
Agreement Acknowledgment
By using SOOSUNG services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.